Who are we?

We are Regency Fire and Security Ltd.

Regency Fire & Security Ltd, we own and operate this Site.

For the purposes of the Data Protection Act 2018, Regency Fire and Security Ltd is the Data Controller.

Our data protection officer is Laura Turnbull, she can be contacted using the details below. Regency Fire & Security Ltd is registered in England and Wales under company number 11189546

Registered Office: Regency Fire & Security Ltd, Unit 54 Space Business Centre, Tewkesbury Road, Cheltenham, Gloucestershire, GL51 9FL

Telephone: 01242 602962

Email:

Why we value your privacy?

Regency Fire & Security Ltd, value your privacy as much as our own, so we’re committed to protecting the privacy of visitors to this website and personal and business information safe. It is important that our users understand how we collect, use and disclose personal information

(as defined below).

Your Rights?

As a data subject, you have the following rights under the GDPR, which this policy and our use of personal data have been designed to uphold:

The right to be informed about our collection and use of personal data;

The right of access to the personal data we hold about you;

The right to rectification if any personal data we hold about you is inaccurate or incomplete;

The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you we only hold your personal data for a limited time, but if you would like us to delete it sooner, please contact us;

The right to restrict the processing of your personal data;

The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

The right to object to us using your personal data for particular purposes;

Rights with respect to automated decision making and profiling.

If you have any cause for complaint about our use of your personal data, please contact us using the details provided and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens’ Advice Bureau.

How & What data do we collect?

“Personal Information” is information through which a natural person is identifiable or may be identified. We may collect, use and process your Personal Information in order to provide you with services, products or information that you request.

The collection of information will be transparent to you, and you will have the opportunity to decide whether or not to provide it. If you choose not to provide any of the Personal Information requested, we may be unable to complete your transaction, or provide the information, services or products you have requested.

We obtain information about you when you contact us though one of several sources including (but not limited to):

Telephone call. Our website (Contact Us Form). Social media (when you send us a direct message). Email. Referral. Exhibition / Trade show enquiries. Business networking groups enquiries. A customer who has nominated you (keyholder) and requested your permission to be an alternative contact for a monitored system in the event of a system activation.

We may collect, store and use the following kinds of personal data:

Name, contact information, including email address, demographic information such as postcode;

Other information relevant to customer surveys, or our products and services;

Information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views);

Information that you provide to us for the purpose of our website services, email notifications and/or updates;

We may also collect information through your use of our websites or apps, such as device identifiers, IP address, log files, and location data;

Any other information that you choose to send to us.

Do we use your personal information to contact you?

You have a choice about whether or not you wish to receive additional information from us and by which communication route. You can select your choices by ticking the relevant boxes situated on the form on which we collect your information, or other personal information collection processes.

If you prefer not to receive such communications, please let us know by sending an email (Please note that if you unsubscribe from marketing communications, you may continue to receive communications about your account or transactions with us.)

Where do we store data?

We only keep your personal data for as long as we need to in order to use it and/or for as long as we have your permission to keep it.

Your data will only be stored in the UK & EU.

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

How do we use your data?

Internal record keeping;

Administer our website;

Provide requested information, items, or services;

Process orders;

Respond to queries or requests;

Advertise products, services, promotions and events relating to us;

Improve our products, services, surveys, Websites and Apps;

Notify you of changes to our services;

To carry out our obligations arising from any contracts entered into by you and us;

To carry out our billing/invoicing process;

Seek your views, comments and feedback on our products and service;

Send you communications which you have requested and that may be of interest to you. These may include information about campaigns, new products and services from ourselves, advice and other information relevant to your relationship with us;

We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;

From time to time, we may also use your information to contact you for market research purposes;

We may contact you by email, phone, email. We may use the information to customise the website according to your interests;

Process a job application;

Protect against fraud or investigate suspected or actual illegal activity;

Screen against sanctions and antiterrorism lists as required by law;

Respond to a legitimate legal request from law enforcement authorities or other government regulators;

Conduct investigations to ensure compliance with, and comply with, legal obligations.

Our lawful basis’ for processing your information as required by the GDPR and DPA are:

– Consent (where you have provided your personal information for us to be able to contact you about information from us. Consent may be withdrawn by you at any time).

– Contract (where we require the use of your personal information to fulfil our contractual obligations to you or you have asked us to provide you with information prior to entering into a contract with us).

– Legitimate interest (where you have provided us your personal information and it is required by local authorities (including, but not limited to the Police, Fire Brigade, HSE) for the purposes of their

investigations into events for which they are involved and relates specifically to systems for which we have designed, installed, commissioned and maintained.

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations that are set by our regulating bodies. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or for as long as you require any monitoring and maintenance contracts you hold with us. Your personal information will be destroyed (hard copy or electronic) securely where no longer required to perform our duties.

Do we use your personal information to contact you

You have a choice about whether or not you wish to receive additional information from us and by which communication route. You can select your choices by ticking the relevant boxes situated on the form on which we collect your information, or other personal information collection processes.

If you prefer not to receive such communications, please let us know by sending an email (Please note that if you unsubscribe from marketing communications, you may continue to receive communications about our account or transactions with us.)

Where do we store data

We only keep your personal data for as long as we need to in order to use it and/or for as long as we have your permission to keep it.

Your data will only be stored in the UK & EU.

Data security is very important to us, and to protect your data we have taken suitable measures to safeguard and secure data collected through our Site.

Do we share the information we collect

We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security measures in place to protect the data and to comply with our obligations as data controller. Personal data held by us may be transferred to: Service providers, distributors, agents or contractors that we have retained to perform services on our behalf. Our employees with the express purpose of managing our relationship with you e.g for the design, supply, installation, commissioning and on-going maintenance and monitoring services

We will only share your Personal Information with third parties whom we have contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements;

Auditors and other professional advisors. Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation.

How do we secure personal information

When you give us personal information, we take steps to ensure that it’s treated securely. All personal details are stored in our secure server which is backed up via an encrypted transmission to a storage location provided and managed by Microsoft (for the purposes of the company’s disaster recovery procedure). All staff are security screened to BS7858 that may have to handle/ review or process information. Access to ours offices is secured with electronic access control and CCTV monitoring in place. Our staff are appropriately trained for the awareness of data protection, security and GDPR. Like with all data transfer routes we cannot guarantee this to be 100% secure. In addition, all personal information transferred within the company for the purposes of fulfilling our obligations to you (such as providing our Engineers with your details to enable them to complete their duties) is kept as secure as reasonably possible. Likewise, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where you provide the company with a password for remotely monitored systems, you are also responsible for keeping this password confidential. We ask you not to share your password with anyone (with exception of your nominated contacts for remote monitoring purposes).

How can you correct, change or delete your information held by us

You may request to access, update, correct, change, or delete your Personal Information at any time. We will use reasonable efforts to timely update and/or remove information. To protect the user’s privacy and security, We will take steps to verify the user’s identity before making any requested change.In addition to your rights under the GDPR, when you submit personal data to us via email or via our website, you may request to restrict our use of your data. You may access certain areas of our Site without providing any data at all.  However, to use all features and functions available on our Site you may be required to submit or allow for the collection of certain data. The accuracy of your information is important to us. If you make changes to any of the information we hold about you or any of the information we hold is inaccurate or out of date, please contact us with the details provided.

How do we use cookies

A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser;

Cookies used may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed;

Our Site uses Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how our Site is used. This, in turn, enables us to improve our Site and the services offered through it. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of our Site, it does enable us to continually improve our Site, making it a better and more useful experience for you. Google’s privacy policy is available at: https://www.google.com/policies/privacy/ In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device;

You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access our Site more quickly and efficiently;

It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings;

How long do we keep your personal information

The Personal Information you provide to us is only kept for as long as it is reasonably necessary for the purposes for which it was collected, taking into account our need to comply with contractual obligations, resolve customer service issues, comply with legal requirements and provide new or improved services to users. This means that we may retain your Personal Information for a reasonable period after you stopped using our Website or App. After this period, your Personal Information will be deleted from all our systems without notice.

Do we share the information we collect

We will only share personal data with others when we are legally permitted to do so. When we share data with others, we put contractual arrangements and security measures in place to protect the data and to comply with our obligations as data controller. Personal data held by us may be transferred to: Service providers, distributors, agents or contractors that we have retained to perform services on our behalf. Our employees with the express purpose of managing our relationship with you e.g for the design, supply, installation, commissioning and on-going maintenance and monitoring services

We will only share your Personal Information with third parties whom we have contractually restricted from using or disclosing the information except as necessary to perform services on our behalf or to comply with legal requirements;

Auditors and other professional advisors. Law enforcement or other government and regulatory agencies or to other third parties as required by, and in accordance with, applicable law or regulation.

Transferring your information outside of Europe

Regency Fire and Security Ltd operates within the UK and Europe only. Therefore, and ensured by the company, all data is kept inside Europe.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Changes to this privacy policy

We may occasionally change this privacy policy. Any changes will be immediately posted on our website and you will be deemed to have accepted the terms of our privacy policy on your first use of our website following the amendments. We recommend that you check this page regularly to keep Up-to-date. This policy is effective from 25th May 2018.

How can you contact us

Please contact us with any requests related to your personal information. Please ensure that your query is clear and concise, particularly if it is a request for information about the data we hold about you.

We understand that you may have questions or concerns about this Policy or our privacy practices or may wish to file a complaint. Please feel free to contact us in one of the following ways:

Correspondence Address: 31 Lidcombe Road, Winchcombe, Cheltenham, GL54 5FB

Telephone: 01242 602962

Email: